When you receive your purchase, examine it carefully. If for any reason you are not satisfied with an item you receive from us, contact our customer service by email within 10 days from the receipt of the item. We will then e-mail you a Return Authorization Number (RA#) along with instructions on how and where to ship the item back. Please note items that have been personalized by a choice of color, special markings, or made to order is considered a special ordered product and will only be considered for return if defective or caused by an error on our part. All crystal items are non-returnable unless there are manufacturing defect, not marching the color as shown on your monitor is not accepted as a return on our crystal items.

Please read any information that may differ from this policy within the product description.

     Upon return and receipt of the product, we will exchange, refund, or credit the item, less appropriate adjustments for shipping and handling or restocking fees that may apply as outlined in the item description. All products must be returned prepaid in good condition, in the original box and with all paperwork, parts, accessories, etc. as to insure full credit. Personalized items cannot be returned or exchanged for any reason other than an error on our part or defect.